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Delivery and returns for clip on sunglasses

Same day despatch during weekdays

We aim for same day despatch of clip on sunglasses by Royal Mail 24 of orders received by 12:00 pm Monday to Friday. Royal Mail 24 aims to deliver mail the next working day. 

Orders received after 12:00 pm will be dispatched on the next working day.

Orders received on the weekend or on bank holidays will be dispatched on the next working day.

Coronavirus latest

Royal Mail are delivering mail within the UK with as near normal a service as possible. Our experience is that virtually all deliveries within the UK are on time and international deliveries are getting back to normal. Click here to see Royal Mail's current service updates.

Orders from outside the UK

Please note that there are currently delays in mail being processed at customs due to new customs checks related to the UK being outside the EU. Items are taking 3 - 4 weeks to be processed before they are passed to the mail service in the destination country for delivery to your door.

They have announced delays or suspensions to delivery in a range of countries. We advise that you check the latest delivery status in your area to see whether you are affected. Click here for Royal Mail's international service updates.

How we communicate with you about your order

We will use the email address you have specified when placing your order as the means of communicating with you about any items relating to your order, exchanges, or refunds. 

Therefore you please provide us with an email address which you check regularly in case we need to contact you about the status of your order.

Weekends and bank holidays

We do not dispatch on weekends or Bank Holidays, nor does Royal Mail deliver goods on Bank Holidays.

What if an item is out of stock?

Occasionally at times of peak demand, an item ordered may be out of stock, in which case we will contact you promptly by email to advise how long your order will take to supply. Where available we will also offer you a choice between an alternative model that is in stock, or a full refund.

Coronavirus latest

The current restrictions due to Coronavirus are on movement of people, not goods. Royal Mail are currently operating as normal to deliver our orders to customers throughout the UK and worldwide. Click here to see Royal Mail's current service updates.

Where do we deliver and how much does it cost?

Delivery costs within the UK

 Order value 1st class post  Tracked 48 Tracked 24
up to £29.98 £1.99
£29.98 up to £41.98 £2.99
£41.99 to £135.99 £4.99 £6.99
£136.00 to £250 £5.99 £7.99
£250.01 to £410.00 £8.99 £11.99
£410.00 to £480.00 £9.99 £12.99

Orders of £41.99 and over in value are sent by Royal Mail Tracked postal service that requires a signature on delivery.

      Shipping prices to EU countries

       Order value Delivery method Cost
      up to £29.98 Airmail (untracked) £4.99
      £29.99 up to £135.99 Tracked airmail £10.99
      £136.00 to £250 Tracked airmail £12.99
      £250.01 to £350 Tracked airmail £14.99
      £350.01 to £450 Tracked airmail £19.99
      • Customers in EU countries are eligible for our 16% discount off the products they buy - click here for details
      • Orders of £29.99 and over in value are sent by Royal Mail Tracked airmail service that requires a signature on delivery.
      • If you wish to order product of total value over £450, please email us to request a quote for delivery.
      • International shipping costs are not refundable should you decide to return your order.

      Shipping prices to non-EU destinations

      We offer airmail delivery via Royal Mail international services to the following countries:

      • Australia
      • Brazil
      • Hong Kong
      • Iceland
      • Indonesia
      • Israel
      • Japan
      • Malaysia
      • New Zealand
      • Norway
      • Singapore
      • Switzerland
      • Taiwan
      • Thailand
      • Turkey
      • United Arab Emirates

      Shipping prices to these destinations are as follows:

        Order value Delivery method Cost
        up to £29.98 Airmail (untracked) £5.99
        £29.99 up to £135.99 Tracked airmail £12.99
        £136.00 to £250 Tracked airmail £14.99
        £250.01 to £450 Tracked airmail £19.99
          • Orders of £29.99 and over in value are sent by Royal Mail Tracked postal service that requires a signature on delivery.
          • If you wish to order product of total value over £350, please email us to request a quote for delivery.
          • International shipping costs are not refundable should you decide to return your order.
          • You may incur import taxes / charges on your delivery. These are outside our control and you are liable for any such charge levied by your country’s customs department.

          How to return an item to us

          You will need to pay the cost of posting the clip on sunglasses back to us unless the goods were faulty or unless we have made an error in sending them to you.

          You may wish to pay the small amount extra to use a recorded postal service so that you are covered in the event of loss or damage during mail delivery. We can only process your refund when we receive your returned order.

          Please package up your order carefully to ensure that it arrives undamaged and send your return to us at:

          Eyewear Accessories Ltd
          Old Well Barn
          College Lane, Ide
          Exeter
          EX2 9TF

          Please include a copy of your receipt and a note requesting a refund.

          Returning an item to us outside the return period

          If you return an item you have purchased from us outside the 2 week return period, we will assess your return as to whether it can be refunded or partially refunded.

          In calculating your refund amount we will take into consideration:

          • the condition of the items you are returning
          • whether you kept other items in the order or sent them all back
          • the length of time over the return period up to the date we receive the returned item(s)

          The minimum charge for late returns is £5.00.

          Processing your refund

          We will process your refund within 7 days of us receiving your returned goods and will email you to inform you. Refunds can only be credited to the card that was used for the original purchase.

          We are unable to refund custom made products including lenses made to your requirements unless they are faulty. 

          Refunds exclude international shipping and all premium rate priority postal services, such as Special Delivery.

          Eligibility for refund

          While we recognise that you need to inspect the clip on sunglasses in order to check that they fit your glasses, we ask you to handle them carefully to minimise any fingerprints on the lenses or damage to the clip-on mechanism.

          Please do not remove any product labels unless you intend to keep the clip-ons.

          We cannot give a refund on returned clip-on sunglasses that you have had adjusted or reshaped in any way either by yourself or a third party in order to modify the fitting.

          Please return all goods carefully packed in their original packaging.

          Please note that Eyewear Accessories will not accept responsibility for any damage to clip on sunglasses or cases or to the wearer’s prescription glasses if this occurs as a result of you failing to follow our care and safety guidelines as shown on this website, a copy of which is also enclosed with every order for your reference.

          Important note about returns from outside the UK

          You must specify on the customs declaration:

          • Goods returned under warranty - no commercial value
          • Value of the goods = £0.00.

          This means that no customs duties are charged when the goods arrive in the UK.

          Please note that in any event, Eyewear Accessories will not accept any incoming package or provide a refund unless there is no customs duty payable or it has already been paid by the sender.