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Covid-19 service updates

We are open as normal for business and have been supporting customers throughout the lockdown periods.

  • Order from our website 24 hours a day, every day of the week
  • Orders are processed and dispatched promptly on Monday to Friday, excluding Bank Holidays
  • All deliveries are made by Royal Mail and are currently operating at near normal speeds
  • We maintain best practice hygiene guidelines in line with COVID-secure standards
  • Our contact phone and email services are open Monday to Friday. See contact page for details of office hours.

How our business operates

Eyewear Accessories is an online business in Devon run exclusively by myself (John) and my wife (Alison).

Virtually all our business processes are online, and we work from a home-based office with all stages from enquiries through to dispatch being handled by either one of us directly, with no sub-contracting.

We have a Royal Mail collection of orders each day from Monday to Friday, which does not require contact with collection staff.

We maintain very high standards of hygiene when processing orders to protect our customers and our staff. We follow COVID-secure best practice procedures to ensure that all products are sterile when they are dispatched to customers.

Measures include ultrasonic cleaning of returned eyewear and quarantining returns for at least 72 hours.

You can feel confident in placing orders with us that they will continue to be processed and dispatched promptly. We will also be operating our help line as normal. Visit our contact us page for help line opening hours.

Delivery of your order

Our experience to date is that Royal Mail is achieving a consistently high performance in terms of delivery timing within the UK. Their website says that delays to delivery in some areas may be expected in the coming weeks due to Coronavirus-related pressures on the service.

Royal Mail are providing regular updates on service status throughout the UK, Click here to read their latest Coronavirus update

Delivery to countries outside the UK is currently operating in most EU countries, though some delays should be expected.

There are certain countries outside the EU where delivery has currently been suspended due to a lack of available flights. We advise you to click here for the latest status update for Royal Mail's international delivery services per country before placing your order.

Free tracked returns

Now is a good time to buy because we have just announced our FREE TRACKED RETURNS offer on all UK orders of all 7eye, and Ziena glasses and sunglasses.

Processing of refunds and exchanges

We will continue to process refunds and exchanges on the same day that the returned goods arrive.

Should you place an order with us and any circumstances arise that mean we cannot fulfil your order immediately, you can feel reassured that we will contact you directly and offer you the option of a full refund.

Service status updates

The above factors put Eyewear Accessories in a strong position to ensure business resilience and continuity as well as observing the rules on social distancing. Our aim is to continue to provide great service to our customers for as long as possible.

We will be updating this page with any changes in this position, so that you are kept fully informed.

If you have any queries that are not covered by this update, do not hesitate to contact us.