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Terms and conditions

By ticking the check box on the shopping basket page, you confirm that you have read, understood, and accepted all our Terms and Conditions as set out on this page.

Throughout this page, “We”, “Us”, and “Our” is used to refer to Eyewear Accessories Ltd.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

None of the conditions set out in these terms and conditions shall affect your statutory rights as a consumer.

1 Overview

This website is operated by Eyewear Accessories Ltd. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by these terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your country, state or province of residence (currently 16 in the UK). 

2 Reliance on information on this website

The information on this site is published in good faith and reflects our views only based on our experience of the products available in our store, information provided by the manufacturers, and the feedback from our customers.

We are not responsible if information made available on this site is not accurate, complete or current.

The material on this site is provided for general information only. It is not intended to imply a recommendation that any individual product is most suitable for your specific needs, or designed for your intended use or for protection in the environment in which you intended to wear it. Therefore, reliance on the information on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Customers with specific allergies to materials such as silicone that are used in the products must take particular care to ensure that their use of the product will not cause an allergic reaction and not to purchase the product if in doubt.

We try to make sure that all information on the website, including descriptions of our products and listed prices, is accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the Website as soon as reasonably possible and if we believe that such an error has affected your order we will make all reasonable efforts to notify you via the contact information you provided to us on your account or during your order.

Buying goods over the internet provides for a different shopping experience than buying in-store. In particular, you should be aware that:

  • We have made every effort to display as accurately as possible the colours and images of our products that appear at the store but you should be aware that the colours of the item(s) as shown on the Website will depend on many factors – including your display settings;
  • the actual sizes and shapes of the item(s) may differ from how they appear on your screen. Please note that all relevant technical information is provided for each item on sale on the Website;
  • pictures and images on the Website are for illustration purposes only. For an accurate description of any item and details of what is included with the item, please refer to the corresponding written description.
  • all goods are subject to availability and we may not be able to supply your order.

3 Safety advice

You agree to observe this safety advice before purchasing and using our products.

3.1 Ensure that the products are safe for your intended use

You must ensure that the product(s) you have purchased from us are suitable and safe before wearing them for you intended use. This includes thoroughly checking aspects such as the security of fit, the clarity of the lenses, and the safety of the peripheral vision.

Do not use product(s) purchased from us:

  • for driving or operating machinery
  • if you are allergic to any of the components
  • as safety eyewear for protection against harmful substances, for operating hazardous machinery or for use in wet environments

3.2 Safety when wearing the product(s)

  • Never attempt to look directly at the sun even when wearing the glasses/sunglasses.
  • Never wear the glasses with tinted lenses where you may encounter low light conditions such as indoors, a forested area, or when going through a tunnel.
  • Do not attempt to put on or take off the glasses except where it is safe to do so.
  • Ensure that lenses are correctly and securely fixed in the frame before use.
  • Check glasses regularly for any signs of wear. Replace lenses or frame parts if they are no longer safe to use.

4 Prohibitions of website use

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, country specific, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

5 Intellectual property

You acknowledge and agree that all materials, including, without limitation, content, data, software, information, products and services, contained on or provided through this site (“Materials”), are protected by copyright, trademark, service mark, patent, trade secret, or other proprietary rights or laws; that any use of Materials is strictly prohibited; that except if we and/or the applicable rights holder(s) give you prior written permission, you will not sell, license, rent, modify, print, copy, reproduce, download, transmit, distribute, publicly display, publicly perform, publish, edit, adapt, compile, or create derivative works from any Materials (including, without limitation, through framing or systematic retrieval to create collections, compilations, databases or directories); and that except if we give you prior written permission, use of any Web browsers (other than generally available third-party browsers), engines, software, spiders, robots, avatars, agents, tools, or other devices or mechanisms to navigate or search the site is strictly prohibited.

    6 Cleaning and storage

    You agree to follow this advice on cleaning and storage of the products. Failure to do so will render product warranties void:

    • Use a clean microfibre cloth to clean the lenses (the bag supplied with the glasses is intended to be used).
    • Use little or no water to clean the lenses - simply rub gently when dry to remove dust or smears.
    • Do not use lens cleaners / cleaning chemicals as they damage the anti-fog coating on lenses and have a corrosive effect on metal parts such as hinges and magnets.
    • When cleaning eye cups / gaskets, wipe with a clean, damp cloth and then dry before storage or use. Do not immerse the eye cup or gasket in water as this will cause them to deteriorate.
    • Make sure that all parts including the eye cup are dry before storing the glasses.
    • If any fluids such as eye drops or lens cleaning chemicals drip onto the frame or the Ziena silicone eye cup, wipe them off to avoid possible corrosive damage to metal parts such as hinges or magnets.
    • Always store the glasses in the case when not in use, away from direct heat sources.
    • Do not store light-reactive lenses in a sunny place (eg in a car or near a window) as this damages their photochromic properties.

    7 Use of eye drops

    • Avoid applying eye drops just before wearing the glasses as this will cause a sudden surge in eye moisture and may result in excessive lens misting. Also, when your eyes are full of artificial tears, this tends to spatter the inside of the lenses when you blink.
    • Wearing moisture chamber glasses should reduce your reliance on eye drops, but if application of eye drops is required, we recommend you wait half an hour before wearing your glasses.

    8 Warranty on frames

    • 7eye, Ziena Eyewear, and Body Specs provide a manufacturer’s warranty on their frames for 1 year from the date of purchase. Lenses are not warranted against scratches.
    • The warranty only covers product defects, not wear and tear through normal use and to ensure warranty cover, you must use and maintain the glasses in accordance with our guidelines stated on this page.
    • Removable eye cups / gaskets will need to be replaced at intervals and are not covered by the manufacturer’s warranty.
    • If a fault of any kind develops with the eyewear or lenses within this time, DO NOT attempt to repair it yourself. For safety reasons, do not use the eyewear again and inform us without delay so that a replacement part or product can be provided. Any attempt to repair eyewear yourself will nullify the manufacturer’s warranty.

    9 If you are having prescription lenses fitted

    We do not warrant that your prescription can be accommodated in the products displayed in our store. Eyewear Accessories Ltd can only supply the frames as advertised on our website. If you choose to have prescription lenses fitted to these frames, it is at your own risk.

    You must get advice on whether your prescription can be accommodated from your optician or from Ciliary Blue before placing your order for frames from us.

    Once the frames have been passed to an optician or external prescription glazing service, Eyewear Accessories Ltd can take no further responsibility for the frames. We can only provide a refund on frames returned to us prior to being modified by having prescription lenses fitted. See our returns/refunds policy.

    If you have any issues with the quality or accuracy of the prescription lenses once fitted, or if the glasses frame or accessories have been damaged when in the care of the company who has fitted the prescription lenses, it is the responsibility of that company to resolve the issue.

    10 Prices and shipping costs

    Prices for our products are as stated on our website. Shipping / postal costs will be added once you have specified your shipping location at the checkout stage.

    See our current shipping costs.

    For customers within the UK and EU the product and shipping prices displayed on our website are VAT inclusive. For customers outside the EU these prices are VAT exclusive.

    Prices for our products and shipping charges are subject to change without notice.

    11 Payment

    Payment can be accepted by card or PayPal. Full payment is required when an order is placed and we will not supply any products until payment has been received.

    12 Order acceptance 

    We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from us. As your order is shipped we will send you a confirmation email.

    Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions below. 

    Non acceptance of an order may be a result of one of the following:

    • The product you ordered being unavailable from stock
    • Our inability to obtain authorisation for your payment
    • The identification of a pricing or product description error
    • You do not meet the eligibility to order criteria as set out in the rest of this document.

     We reserve the right to refuse any order you place with us.

    We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase information for all purchases made at our store.

    13 How we communicate with you about your order

    We will contact you via the email address you gave when placing your order.

    Please check your incoming email regularly in case we need to contact you about the status of your order.

    You agree to provide a valid telephone number when placing your order, as a second means of contacting you about your order if we cannot reach you by email.

    We keep you informed throughout the progress of your order, including notifying you when it is dispatched and we also use email to handle your queries and any requests for exchanges or refunds.

    14 Delivery

    To fulfill your order we use Royal Mail’s postal services. We will do our best to arrange delivery of your item(s) within a reasonable time of ordering, in line with all applicable laws as well as the present Terms of Sale. Please note, however, that the quality and timeliness of delivery is outside our control. All tracking information is provided to us by our delivery service provider and are estimates of delivery times only. Actual delivery dates may vary.

    You agree that we shall not be liable to you for any losses, damages or charges incurred by you because of the late delivery of goods

      Upon delivery of goods you should carefully inspect them. If any of the goods are damaged or lost, please contact us immediately to inform us of the problem and do not use the goods.

      You should notify us immediately if you have not received your goods within 21 days.
      When you have received the goods at the specified address, the risk of damage to the goods is passed to you.

        Delivery costs are stated on our Delivery page. We reserve the right to increase delivery costs without notice, but we would not do this after acceptance of your order.

        Delivery will always be made to the shipping address you have specified on your order. This must be an address that is verifiable and that can accept a signed for delivery. We cannot take responsibility for delays in delivery because the delivery service has failed to locate your address or obtain a signature from you on receipt of your order.

        We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

        15 Returns

        You agree to accept our returns policy as set our on our Returns page.

        16 Customers outside the EU who wish to return goods to us

        If you are outside the EU and wish to return a product to us for refund you must mark the customs sticker "Goods returned under warranty - no retail value" and put the value of the goods as £0.00. This should mean that no customs duties are charged when the goods arrive in the UK. Please note that we will not accept any incoming package that requires customs duties to be paid.

        17 Cancelling an order

        If you notify us before you receive confirmation that we have dispatched your order, you may cancel your order if required by informing us by email.

        18 Third party links

        Certain content, products and services available via our Service may include materials from third-parties.

        Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

        We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

        19 Personal information

        Your submission of personal information through the store is governed by our Privacy Policy. Click this link to view our Privacy Policy.

        20 Limitation of liability

        We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

        We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

        You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

        You expressly agree that your use of, or inability to use, the service is at your sole risk.

        The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

        In no case shall Eyewear Accessories Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

        Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

        We do not accept responsibility and will not be liable for any damage to the products caused by you.

        21 Indemnification

        You agree to indemnify, defend and hold harmless Eyewear Accessories Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

        22 Severability

        In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

        23 Entire agreement

        The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

        These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

        Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

        24 Governing law

        These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with English law.

        25 Changes to terms and conditions

        You can review the most current version of the Terms and Conditions at any time at this page.

        We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

        26 Contact information

        Questions about the Terms and Conditions should be sent to us at eyewearaccessories@yahoo.co.uk.