How and when your order is dispatched
We aim to dispatch your order as promptly as possible. From Monday to Friday we aim to dispatch orders received by 12 pm on the same day.
In a minority of cases we may require up to 3 working days to dispatch your order.
All UK orders over £10 in value are sent by Royal Mail Tracked 48 delivery and require a signature on delivery.
Non-UK orders are sent by tracked airmail and require a signature on delivery.
How we communicate with you about your order
Please check your incoming email regularly in case we need to contact you about the status of your order.
We will contact you via the email address you gave when placing your order.
It is also important that you give us a valid telephone number when placing your order, as a second means of contacting you about your order if we cannot reach you by email.
We keep you informed throughout the progress of your order, including notifying you when it is dispatched and we also use email to handle your queries and any requests for exchanges or refunds.
Checking the delivery progress of your order
The email you receive from us confirming dispatch of your order contains the Tracking Number. You can use this to check the delivery status online at royalmail.com/track-your-item.
What if a product is out of stock?
Occasionally, a product ordered may be temporarily out of stock.
If so, we will email you to advise how long your order will take to supply and offer a choice between holding your order till it can be fulfilled, switching to a similar product that can be supplied from current stock, or receiving a full refund.
Weekends and Public Holidays
We do not dispatch on weekends or Public Holidays, nor does Royal Mail deliver goods on Public Holidays.
Customers in mainland UK normally receive their order in the post 2-3 working days after it jas been dispatched (see dispatch timing above). All orders of over £10 in value will need to be signed for on delivery.
Deliveries to Europe take typically around 5-8 working days after it has been dispatched (see dispatch timing above) while deliveries outside Europe take typically 6-14 working days after it has been dispatched (see dispatch timing above).
If ordering in December, please allow for postal services to take longer than normal due to the high volume of mail handled by Royal Mail and the Bank Holidays over the Christmas period.