Our returns policy and procedure described on this web page applies to orders for 7eye, Ziena, or Body Specs products.
You can return an order to us for a refund within 14 days of receipt, subject to complying with all the conditions of this returns policy and procedure.
- First, please email us notifying your intention to return your order, quoting your order number and the reason you are returning it.
- Package the glasses you are returning carefully to ensure that we receive the product in undamaged condition (normally you can re-use the cardboard box in which it was sent to you).
- Enclose a copy of your order receipt and your email regarding the return.
- Address your return package to:
Eyewear Accessories Ltd
Old Well Barn
College Lane, Ide
Free returns for UK orders for Ziena Eyewear and 7eye AirShield
We are currently offering FREE RETURNS for all UK orders for 7eye AirShield or Ziena Eyewear.
We enclose a prepaid Royal Mail tracked 48 return label with all eligible orders. Affix the label to the outside of your package and take it to a Post Office. You will be given a receipt that you should keep as proof of postage.
Returns for all non-UK orders
If your order was sent to a non UK address, you will need to pay the cost of return shipping.
We recommend that you use a tracked airmail delivery service that offers an appropriate level of compensation in case the item is lost or damaged in the post.
Customers based in countries outside the EU
If your order was delivered to a country outside the EU and you wish to return a product to us for refund, you must mark the customs sticker
Goods returned under warranty - no commercial value
You must also put the value of the goods as £0.00.
This means that no customs duties are charged when the goods arrive in the UK.
Please note that we will not accept any incoming package that requires customs duties to be paid.
Processing your refund
We will process your refund within 7 days of us receiving your returned goods and will email you to inform you. Refunds can only be credited to the card that was used for the original purchase.
If you are returning items to us, you should take reasonable care to ensure that we receive the goods and that they are not damaged in transit.
Please check that you are happy with the fit and comfort of the glasses as soon as possible after receiving them, and if unsatisfactory, do not continue to wear them. As with any item of clothing or accessory that has been worn in contact with the skin, there are reasons of hygiene that necessitate taking particular care if you may wish to return dry eye glasses.
Please return all goods with their original packaging and, while we recognise that you need to inspect them, we ask you to do so without removing any product labels unless you intend to keep them.
Replacement eye cups are supplied in a sealed container and cannot be refunded if the seal has been broken or if there is any sign of the eye cup having been damaged or modified.
If you are returning the glasses because they were faulty on arrival, you must inform us by email within 24 hours. You are entitled to a refund if you return them to us within 30 days of receiving your order. When returning the faulty goods, please include a copy of your receipt and a clear description of the fault.
If you have had prescription lenses fitted
If you bought the glasses with a view to fitting them with optical lenses for your own prescription, you must ensure that you are happy with the glasses as ordered from us before you start ordering prescription lenses or getting them fitted by your optician or specialist optical glazing company.
We can give you a refund on the glasses only prior to you arranging for them to have prescription lenses fitted, and this can be granted only if all other relevant conditions of our returns policy and procedure have been met as described on this page.
In the unlikely event that you experience any issues with the prescription lenses that you have got fitted, or if the glasses, frame, eye cup, or accessories were damaged when in the care of the optician or optical glazing company who has fitted the prescription lenses, it is their exclusive responsibility to resolve the issue.
If you ordered a replacement eye cup or gasket
Replacement eye cups and gaskets are supplied to you in a sealed container and cannot be refunded for hygiene reasons if the seal has been broken or if there is any sign of the eye cup having been used, fitted, damaged or modified.