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Delivery, Returns and Refunds

 

Click the links below to find out about how we deliver your order and what to do if you want to return or exchange and item:

Coronavirus latest

Royal Mail are currently delivering mail within the UK with as near normal a service as possible during the Coronavirus crisis. Click here to see Royal Mail's current service updates.

They have announced delays or suspensions to delivery in a range of countries. We advise that you check the latest delivery status in your area to see whether you are affected. Click here for Royal Mail's international service updates.

Royal Mail's changes to signing for and receiving items

In order to protect both their staff and customers as much as possible, Royal Mail are minimising contact during delivery.

They will not be handing over their hand-held devices to customers to capture signatures but instead log the name of the person accepting the item.

Additionally, for all customers where they need to deliver any item that won’t fit through your letterbox, they will place your item at your door.

Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.