You can place your order from the Eyewear Accessories website at any time.
We will reserve the items you have ordered until the next dispatch day which is the date our office re-opens after New Year (4 January 2021).
Be first in line when our office re-opens
Even though your order will not be dispatched till after the New Year bank holiday, it is nevertheless advisable to place your order as soon as possible.
Why? For the following reasons:
- Orders will be dispatched in the order in which they were received. By ordering now, you will be towards the top of the queue when dispatches resume on 4 January
- We only have limited stock of each product. By ordering now, you can guarantee that the product you have ordered will be reserved for you before the New Year's rush
- By ordering now, you will not be affected by New Year price increases
- By ordering now, you can beat the delays that are expected in the immediate post Brexit period.
Returns and refunds
We have extended our normal 2-week return period to 4 weeks for orders placed between 23 December 2020 and 3 January 2021.
For orders placed on 4 January or afterwards, our normal 2-week return period will apply.
Refunds will be processed on days when our office is open. The next day will be 4 January.
Answering your calls and emails
- Our last day for answering calls and emails before Christmas was 23 December.
- Our help line re-opens on 4 January 2021.
- The same timing also applies to the answering of emails.